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Delivery & Returns Policy

DELIVERY:

Standard Delivery Rates:


UK: FREE (£2.50 surcharge for remote postcodes). £10 Next Day Delivery. 
Europe: £10 (items up to 750g) / £15 (items up to 1.75kg).
United States & Australasia: £25 (items up to 750g) / £35 (items up to 1.75kg).
Rest Of World: £17.50 (items up to 750g) / £25 (items up to 1.75kg).

PLEASE SELECT THE APPROPRIATE RATE AT CHECKOUT (feel free to contact us if you need any help with this!).

UK:

We offer free economy delivery on all our items to most locations within the UK  (although please note that there is a £2.50 surcharge for remote postcodes). 

Other services are available at extra cost - just get in touch via email to discuss your requirements. Please contact us before 10 a.m. if you need Next Day Delivery. We are happy to upgrade your order to include tracking on request, at extra cost.

Items paid for before 11 a.m. will be posted same day (Monday to Friday). We are unable to dispatch on a Saturday.

Unfortunately collection is generally not an option.

Any charges made will go towards packaging costs and handling overheads.

INTERNATIONAL DELIVERY:

Please calculate the total weight of your items and select the appropriate shipping rate for your order at checkout. Remember, you may be able to save on shipping when purchasing multiple items (although please note that there is a 2kg Royal Mail limit and a size restriction for overseas airmail packages). 

Whilst we are happy to post almost anywhere in the world and display standard Airmail delivery rates at checkout there are certain limitations when it comes to particularly large or heavy packages so please always read the delivery information provided for individual items carefully. 

We are happy to upgrade your order to include tracking on request, at extra cost -  please get in touch via email when placing your order, to discuss your requirements.

Feel free to contact us if you are unsure about any aspect of overseas shipping and we will do our best to help. 

Items paid for before 11 a.m. will be posted same day (Monday to Friday). We are unable to dispatch on a Saturday.

Any charges made will go towards packaging costs and handling overheads.

Buyer is liable for any import charges or taxes.

GENERAL INFORMATION:

We generally use Hermes or Royal Mail for most of our distribution needs but reserve the right to employ other couriers at our discretion.

We are an environmentally aware company and therefore like to use recycled packaging materials if available and as approriate.

RETURNS:

Please return goods to Graig House, Graig Place, Aberdare, Wales, CF44 7RE, within 14 days of receipt for a full refund of purchase price (exclusive of postage) or exchange (subject to availability).

Buyer pays return postage costs.




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